DELIVERY

Delivery Information

SHIPPING DELAYS

Dear Customers,

During these unprecedented times, the impact of COVID-19 continues to impact the global shipping industry. At Freedom, we understand the difficulties this can cause our customers who are waiting for special pieces to arrive, and want to keep you informed as accurately as possible about the situation.

Most of all, we want to make sure you get the piece you love, ordered and made specially for you, as soon as you can. Like most retailers and industries, we’ve felt the impact of shipping delays and sea port shutdowns due to the pandemic, including some of the world’s busiest ports in Asia closing entirely from local outbreaks. Freedom is a large importer, and that means we have scale and connections to do better than most, but some aspects of this are still out of our hands. Unfortunately, even some of our shipments, both big and small, have waited for vessels for up to 4 weeks at a time.

Empty shelves in many retailers are because less and less ships are visiting our shores in both Australia and New Zealand, and the demand for containers is now exceeding supply. We’re working hard to get your products here.

At Freedom we’re continuing to do all we can to minimise delays, including paying extra where we can for priority containers, opening additional delivery routes, hiring extra customer service & warehouse staff to clear any backlogs, all to ensure your favourite furniture items are delivered to your door as soon as they arrive in port and are released.

Furthermore, within New Zealand we are experiencing additional delays due to congestion at all ports and with logistics suppliers to freight product around NZ.

We wholeheartedly apologise for the inconvenience and the frustration this situation has caused. Things are changing quickly, but we strive to always quote delivery times accurately based on the current shipping situation, taking into account all of the above shipping delays.

In light of these ongoing delays, we have further adjusted our shipping time to 12-16 weeks due to this continued disruption. Based on the global situation this is an approximation, there is uncertainty, and future delivery times can still change. We’ll continue to update delivery times regularly and provide all our customers our best estimate at the time of order.

Warm Regards,
The Freedom Team

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DELIVERY UPDATES

Due to peak trade period and influx of orders, our delivery partners are experiencing delivery delays. For more information, visit here.

MADE-TO-ORDER GLOBAL SHIPPING DELAYS

During these unprecedented times, COVID-19 continues to impact the global shipping industry. In light of these ongoing delays, all our quoted lead times on Made-to-Order products now include a 12-16 week sailing time allowance. Based on the global situation this is an approximation, there is uncertainty, and future delivery times can still change. Read more here.

At Freedom, we strive to offer you the best delivery and most secure services across New Zealand.

If you purchase both furniture and homewares, you may receive multiple deliveries that can either come directly from our warehouse or store.

Delivery Fees

Delivery charges for furniture items are based on postcode and product volume. Charges are displayed on both the product page and checkout page prior to payment.

Please note, furniture delivery is not available outside of New Zealand, and our furniture items are not available for click and collect from our store.

The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.

How long will it take for my order to be delivered?

Delivery times vary by stock availability. To view estimated delivery time frame, please go to the product page and enter your delivery suburb and postcode.

Products can either be ‘In Stock’ or ‘Available to Order’ depending on the stock's availability. To view estimated time frames, go to the product page and enter your suburb and postcode.

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Do you deliver to PO Box addresses?

Unfortunately, we do not deliver to PO Boxes as our products are too large. This also includes Parcel Lockers, GPO, Locker Bag and RMB addresses. Our products are delivered by courier and may require a signature upon delivery.

Do you deliver internationally?

We do not currently deliver to any locations outside of New Zealand.

The delivery process

We use specialist Bulky Goods freight partners to deliver your order, after you have been contacted to book in your delivery, the Freight partner will contact you to confirm ETA of the delivery the day prior. Please note that best endeavors are made to deliver with in these time frames however delays can occur for reasons beyond our control such as traffic delays and your patience is appreciated.

What if I am not at my delivery address when my order arrives?

A person over the age of 18 is required to be able to accept delivery at the delivery address. If no such person is at the delivery address:

Small homeware items will be redirected to your local post office or courier distribution centre depending on the courier.
For large homeware and furniture items, you may be charged a redelivery fee.

For furniture deliveries, we will contact you prior to delivery to ensure someone over the age of 18 will be available to receive the item. If you know yourself or another person will not be available at the delivery address, please let us know.

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Please note

Please ensure you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances. The Sales Assistant can provide the dimensions of each item to ensure your purchase will fit into your home. Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.

Please note it is the responsibility of the customer to ensure that the product will fit though doorways, entrance and access points. Awkward or difficult access may incur additional fees due to additional labour requirements.

Wherever possible we will deliver all furniture products together, alternatively if you prefer separate deliveries separate delivery fees will apply.

Customer Furniture Collection

Customers are welcome to collect their new furniture products from our Distribution Centre. Bookings for this are essential so we can ensure that you order is ready for you when you arrive.
We will call you to coordinate this booking time as soon as your furniture is ready.
Please ensure that your Vehicle is suitable for collecting furniture, and you are aware of carton sizing and weight. Your sales consultant will be able to advise the packaging size and weight of the cartons included with your order
Should you not make your confirmed booking time slot, we will need to reschedule this, which will be at least 48 hours later. Failure to collect your product at your confirmed time will incur an administration and handling fee.
Freedom will not take responsibly for any damage to product caused in transit between our Distribution centre and the customer’s home, when the product has been freighted by the customer.
Please note that without a confirmed booking we can not coordinate a customer collection.