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As At October 2023
Freedom recognises the importance of protecting the privacy and rights of individuals in relation to their Personal Information. This is our privacy policy and it tells you how we collect and manage your Personal Information.
We respect your rights to privacy under the Privacy Act 2020 (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.privacy.org.nz.
What is your Personal Information?
“Personal Information” has the meaning given to it in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.
What Personal Information do we collect and hold?
Depending on the nature of our relationship with you, we may collect the following types of Personal Information:
Depending on the nature of our relationship with you, we may collect the following types of Personal Information:
The information we will require will depend on the specific service(s) that we provide to you and/or the specific interactions or relationships we have with you. We will only seek to collect information about you that we think we need for these services, interactions and relationships.
How do we collect your Personal Information?
Direct collection: We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
Cookies and web tracking: Freedom uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimise our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.
Remarketing: Our website uses various software platforms and analytics programs, such as Google AdWords, Google Analytics, and the Google Display Network, to serve ads to you on other websites after you have visited our website. This practice is known as remarketing and is a tool that Google and other digital providers offer to businesses. If you would like to opt-out of receiving advertising like this from Google you can manage these settings by visiting the Google Ads Preferences Manager.
Payment protection: Freedom uses the payment protection provider, Forter, which allows for the approval of more legitimate transactions by accurately determining the trustworthiness of every transaction. Information collected by Forter is governed by Forter’s privacy policy (www.forter.com/privacy-policy). All application traffic, including payment information, traverses the internet through an encrypted channel.
Franchisees: Freedom may collect Personal Information from its franchisees as part of operating the Freedom franchise network.
Third parties: We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, we may not be able to provide the requested products or services to you, either to the same standard or at all, or we may not be able to provide you with information about our products and services.
For what purposes do we collect, hold, use and disclose your Personal Information?
Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.
Freedom may use, collect and hold your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:
Customer service, including to:
Marketing, including to:
Business operations, including to:
Freedom may also use, collect and hold your information:
Disclosure of Personal Information
We may disclose your Personal Information to:
We will comply with the Act when we send Personal Information overseas. This includes satisfying ourselves that the overseas recipient will provide safeguards comparable to the Act. Entities located outside of New Zealand to whom we may disclose your Personal Information include, without limitation, the following: our Related Bodies Corporate, located in Australia, United Kingdom, Europe, Asia and South Africa; and our data hosting and other IT and CRM service providers, located in the United States, Brazil, Canada, Europe, Australia, United Kingdom and Asia.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
For those customers who have only signed up to our Family & Friends promotion, we may only send you direct marketing communications and information about our Family & Friends promotions. These communications may be sent by SMS and email.
With your consent, we may provide your Personal Information to organisations that we partner with from whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive further information.
At Freedom we only want to communicate with you if you want to hear from us. If you would like to be removed from the Family & Friends marketing communications you can do so at freedomfurniture.co.nz/FamilyandFriends/Unsubscribe/. If you would like to be removed from all marketing communications you can do so at www.freedomfurniture.co.nz/my-account/preferencesfreedomfurniture.co.nz/opt-out.
Access and correction
You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the Personal Information stating you disagree with it.
Third-party web sites
Links to third party web sites on www.freedomfurniture.co.nz are provided solely as a convenience to you. If you use these links, you will leave Freedom’s site. Freedom is not responsible for any of these sites, their content or their usage of your Personal Information.
Security
Freedom is committed to ensuring the security of your Personal Information and uses industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your Personal Information is protected from loss, misuse, unauthorised modification or disclosure. Some of the steps we take to protect your information include:
Freedom franchisees
If you purchase a Freedom product from a franchisee (the company identified by company name and/or company number on the front of the customer invoice), then the provisions of this Privacy Policy also apply to you and the franchisee (as though the franchisee is “Freedom”), with the following amendments:
Freedom is not responsible for any failure by a franchisee to comply with this Privacy Policy or applicable law when handling your Personal Information.
Complaints or questions
If you have any questions about this Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.
Privacy Officer contact details:
Privacy Officer
Freedom Furniture New Zealand Limited
Email: privacy@freedom.com.au
All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.
For information about privacy generally, you may visit the New Zealand Office of the Privacy Commissioner’s website at www.privacy.org.nz.
Employees
Freedom collects Personal Information from its employees, such as name, address, telephone and email contacts, bank account details, emergency contact details, employment records, such as your position description and all other work-related information. Freedom is required to collect some of this Personal Information by law, however, Freedom also collects Personal Information to enable the business to operate (for example, to ensure our employees can be paid, to manage the employee/employer relationship and to keep employees safe).
Where possible we endeavour to obtain Personal Information from our employees directly. However, in some circumstances such information is gathered indirectly (for example, from colleagues or other entities, such as where we carry out a criminal reference check).
Some Personal Information is publicly available and necessary to carry out an employee’s role, for example, an employee’s company email address and contact work phone number. However, sensitive personal information is retained in one or more secure locations. We retain employee records in accordance with our data retention requirements under the Employment Relations Act 2000.
In accordance with the Act, employees are entitled to access their personal information held by or on behalf of Freedom, and to request updates to any incorrect details.
Definitions and changes
In this policy “Freedom”, “we”, “us”, “our”, etc means Freedom Furniture New Zealand Limited.
Freedom may make changes to this Privacy Policy from time to time for any reason. Any changes we make will automatically apply to all personal information that we hold about you. We will publish those changes on our website and, if the changes are material to you, we may also update you directly by email. This policy was last updated in September 2023.